How to keep your GuardianCard account safe and secure
Your security is our top priority. We want to make sure that all GuardianCard customers know how to protect their account and keep it private.
Let’s be honest, most of us could do with improving our online security. With so many passwords and so many different online accounts such as emails, shopping etc. it’s getting harder to come up with new, memorable (and secure) logins.
Below we’ll outline the easy things you can do to make sure your account security is up to scratch: from passcodes to passwords.
We all like to believe it won’t happen to us, but it’s important to take cybercrime seriously.
The latest figures from Experian and the National Hunter Fraud Prevention Service showed that there was a rise in fraud rates by 33% during the Covid-19 lockdown.
If you’re worried that your email address and/or password could have already been compromised in a data breach, visit haveibeenpwned.com to see if you’re at risk. If the results show that your personal data is vulnerable, it’s wise to change your passwords as soon as possible – and update them on a regular basis.
We know you’re busy, so we want to make it as easy as possible for you to keep your GuardianCard account secure. Here are five simple steps to secure your account.
1. Choose a unique password and PIN
Don’t choose a password and PIN that you always use; it might make life a little bit easier, but resist the temptation to use the same password across several online accounts.
Take a minute to imagine what could happen if one of your online accounts was breached by fraudsters… If your login details match those for your other accounts, cyber hackers could have everything they need to access everything from your Facebook account to your high street bank account.
Not only can these details be used to steal your identity and use it elsewhere, but this also allows intruders to operate your hacked account. For example, they could log in to your GuardianCard account, use your personal information, change your address and order new cards.
2. Aim for 8-12 characters
Longer passwords are stronger passwords, so make sure that yours has at least 8-12 characters. These should be a mix of uppercase and lowercase letters, numbers and symbols.
Adding a symbol can make your password more secure. Don’t forget you can often use spaces in passwords.
3. Don’t use names of family, friends and pets
We understand the urge to use your pets name as your password. It’s easy to remember, and it’s nice to think about too. The trouble is, this also makes it easy for fraudsters to crack your password with minimal research… especially if you post pictures of Susan the Staffie on Instagram every day.
4. Never (ever) store your password
Some people write down passwords in a notebook, others save them on their phone. It’s a bad idea to do both, as it makes it so much easier for important info to fall into the wrong hands. If you don’t think you can remember your passwords easily, you can always sign up for a secure password management service that will remember all your passwords for free.
5. Use biometric authentication
If your device supports biometric authentication, like Face ID or Touch ID, turn it on. Studies show that there’s a good chunk of the population who avoid setting up security features like fingerprint logins because they either don’t trust the technology or prefer to use traditional methods. It’s really important to remember that, just like conventional passwords, biometric methods aren’t 100% secure, but they do offer much more protection than a password alone.
Your GuardianCard card has state-of-the-art chip security and PIN-protected transactions and our app has 256-bit encryption. This means that all your details are stored securely, and we’re doing everything we can to keep your account safe.
If your card is lost or stolen, it’s quick and easy to block it on the app. If this happens, please contact us to let us know, and we’ll arrange to send you a new card.
Most importantly, we would never send a courier to your house to pick up your card, so if you’re ever in doubt about any calls or messages you receive – even if they really do appear to be from GuardianCard – please contact us as soon as possible on LiveChat, email email@example.com, or call us on 01482 739139.