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Man using online shopping
May 24, 2021
Introducing 3D Secure Payments

With the total value of fraudulent transactions totalling more than £1.8 billion annually, the need for fraud prevention continues to rise. More worryingly, 73% of fraudulent transactions were from online payments, and it can come in many forms.  But then so does fraud protection.  GuardianCard has introduced 3D Secure (3DS), to make your account even more secure and help fight against fraud.  Which means keeping you safe.

3D Secure (or 3DS) is a secure online payment service; if you’ve recently bought something online with another card, then you may already be familiar with the general concept.

3DS is very simple. When you use your GuardianCard to make an online purchase through eCommerce site that uses 3DS, you will receive a push notification. This means we will send you a message checking that it is you making the purchase.  This will happen before the transaction is made, meaning your payment could still be declined for any of the usual reasons that payments get declined, such as insufficient balance, blocked card etc. 

The authentication process is just 3 easy steps.

  • Place your order and enter your GuardianCard card details.
  • If the 3DS is activated a window will automatically open and will ask you to verify your identity by entering an authentication code. In most cases, this is a single-use security code that is sent to you by SMS on your mobile phone.
  • Once you enter the correct code and your payment is accepted, your order will be confirmed by the merchant.

Please note, if there are 3 failed authentication attempts, then your transaction will be cancelled and a hold will be placed on your card. If this ever happens to you, all you need to do is contact GuardianCard.

When does 3DS apply?

There are two parts to this. 3DS only applies to eCommerce payments. That is, payments made for things you buy online. It does not apply when you use your physical card in a shop via at a chip and pin machine, for example.

The second thing to note is that 3DS only applies to certain eCommerce payments. GuardianCard has no control over which ones it applies to, as registration for the service is handled by merchants individually.  However, you might question why merchants have not registered for 3DS.

3DS is important because it helps ensure that it really is you using your card. 

If you find anything amiss while using 3DS, let us know by emailing hello@guardiancard.co.uk

About the Author


Esther George

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