Five things we’ve learned since we launched GuardianCard
The GuardianCard team put some time aside to come together and to reflect on what we have achieved and what we have learned along the way.
All about our customers
When we launched we knew how important it was for our customers to have the ability to easily reach out and speak to us. We know the value and the importance of having a friendly face and expert voice who can give reassurance as and when needed; this is why our support is available seven days a week from 8am to 8pm. You can get in touch by phone on 01482 739139, or email us at firstname.lastname@example.org.
Onboarding – Security
We’re committed to making your banking experience as safe and secure as possible. Your security is paramount, from the first step at onboarding to managing your account via our GuardianCard app. Our bespoke system uses multiple layers of protection and multiple authentication factors to keep your money and your data safe.
3D secure is coming next month, this is additional customer authentication and means that when you are online shopping our customers will receive a one time password (OTP) via SMS (text). This is an important step towards creating even more secure accounts, find out more here.
We are continually working on new features that will benefit our customers, including setting card limits, the ability to reset a PIN via the app and multi-accounts meaning that you can allocate money to different cardholders within the account.
- Card limits
To help control your spending, use the GuardianCard app to set a limit on how much cardholders can spend in a single card transaction and even how many transactions they can make.
- Resetting your PIN
A good password or PIN is difficult to crack but can be difficult to remember. Currently, via the GuardianCard app you can access PIN reminders, but future features will allow you to not only see but also to change/reset your PIN.
- Multi accounts
This new feature will allow you to allocate funds onto designated cards, ensuring that you can keep money on the account segregated. This could mean that if you had a friend or a carer shopping, they could only access amounts that you had set, rather than all of the money on the account.
Feedback is key
We love receiving feedback from our customers and it has shaped who we are today. Even before we launched, we had users testing our system, sharing their information with us. We have turned all of their thoughts and your reviews to make tweaks and develop both our service and our product.
We are also continuously investing in user research and we will keep using the feedback we receive to make ours the very best possible service for you and your family.
If you love GuardianCard there are two ways you can help us grow; by either referring friends and family or leaving a review on Trustpilot.
If we haven’t got it perfectly right we would love to talk to you and understand how we can keep improving, by emailing email@example.com.
When our customers speak, we listen.
In Safe Hands
In February we released our ‘In Safe Hands’ report to highlight the financial abuse issues which face the elderly population and the shocking scale of the problem, which has escalated due to the pandemic.
We surveyed 2,000 over 70s and our report findings were hugely alarming, showing that one in four admitted to being a victim of financial abuse and more than half feared they are at greater risk of theft, scams and fraud due to Covid-19. The pandemic, financial pressures and social isolation have created a ‘perfect storm’ – with older people now even more dependent on carers, family and friends and at greater risk of financial abuse from loved ones, rogue traders and professional scammers.
Following these, we have created some top tips for keeping your GuardianCard account safe and secure, click here to read.